REFUND POLICY

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Read Carefully. This Agreement is legally binding and includes a release of certain legal rights.

 

Effective Date: 2/22/2020

 

At EAST Hockey Group, all sales are final. Please review our refund policy carefully before making a purchase.

 

1. Refunds for Training Sessions & Services

• No Refunds or Credits: All fees for EAST Hockey Group training sessions, including group training and other services, are non-refundable and non-transferable, except at the sole discretion of EAST Hockey Group.

• Missed Sessions: Failure to attend a registered session does not exempt the purchaser from payment, and no refunds or credits will be issued for missed sessions.

 

2. Refunds for Products

• Returns & Exchanges: Eligible products may be returned within 7 days of purchase if unused and in original packaging.

• Non-Returnable Items: Digital products, downloadable content, and custom-made goods are non-refundable.

• Return Shipping: Customers are responsible for return shipping costs unless the product was defective or incorrect.

 

3. Processing Refunds

• Approved refunds (if applicable) will be issued to the original payment method within 5-10 business days.

• If a refund is delayed, please check with your bank or payment provider.

 

4. Contact Us

For any refund-related inquiries, contact us at:

Email: contact@easthockeygroup.com